Legal
Privacy Policy
How we collect, use, and protect your personal information — in full compliance with South Africa's POPIA Act.
Last updated: 1 March 2026
Gridline Consulting (Pty) Ltd ("Gridline", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.
This policy is governed by the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. By using our website or submitting your information, you acknowledge that you have read and understood this policy.
01
Responsible Party & Information Officer
The responsible party for your personal information, as defined by POPIA, is:
Gridline Consulting (Pty) Ltd
Information Officer: Theuns Strydom
Email: theuns@gridlineconsulting.co.za
Phone: +27 62 366 9514
Website: gridlineconsulting.co.za
Country: South Africa
02
What Personal Information We Collect
We only collect information that is necessary for the purposes described in this policy. This includes:
Contact Form Submissions
- Full name
- Email address
- Phone number (optional)
- Company name (optional)
- Service of interest
- Message / enquiry details
Automatic / Analytics Data
- Pages visited and time spent
- Browser type and device
- Referring website
- General geographic location
- Only collected after cookie consent
03
How We Use Your Information
We use your personal information only for the following lawful purposes:
- To respond to your enquiry — we use your contact details to reply to messages submitted through the contact form.
- To improve our website — with your consent, we use anonymised analytics data to understand how visitors use our site and to improve the experience.
- To fulfil a contract or pre-contractual obligation — if you engage Gridline Consulting for services, we process your information as required to deliver those services.
We will never use your personal information for unsolicited marketing without your explicit consent.
04
Cookies & Analytics
Our website uses cookies and Google Analytics 4 to help us understand visitor behaviour. In compliance with POPIA, we do not activate Google Analytics until you have given explicit consent via our cookie consent banner.
| Cookie / Tool | Purpose | Consent Required |
|---|---|---|
| gridline_cookie_consent | Stores your cookie preference (accepted/declined) | Not required — functional |
| Google Analytics 4 (_ga, _gid) | Anonymised website usage statistics (pages, sessions, device type) | Yes — only after consent |
You can withdraw your cookie consent at any time by clearing your browser's local storage or by clicking "Decline" in the cookie banner if it reappears. Declining does not affect your ability to use the website.
05
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We only share your information in the following limited circumstances:
- Service providers: We may use third-party email or form-delivery services to receive your contact form submissions. These providers are bound by confidentiality obligations and may not use your data for any other purpose.
- Analytics (with consent): When you accept cookies, anonymised data is shared with Google Analytics for website improvement purposes only.
- Legal obligation: We may disclose your information if required to do so by South African law or a valid court order.
06
Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Contact form enquiries are retained for a period of up to 3 years for business records purposes. You may request deletion of your information at any time — see Section 8 below.
07
Security of Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
08
Your Rights Under POPIA
As a data subject under POPIA, you have the following rights regarding your personal information:
Right of Access
Request confirmation of whether we hold your personal information and obtain a copy.
Right to Correction
Request correction of inaccurate or outdated personal information we hold about you.
Right to Deletion
Request deletion of your personal information, subject to any legal retention obligations.
Right to Object
Object to the processing of your personal information on reasonable grounds.
Right to Withdraw Consent
Withdraw any consent you have previously given to the processing of your information.
Right to Lodge a Complaint
Lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.
To exercise any of these rights, contact our Information Officer at theuns@gridlineconsulting.co.za. We will respond within 30 days of receiving your request.
09
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.
Questions about this policy?
Contact our Information Officer directly — we're happy to clarify how we handle your personal information.